Orders Made Online

It is the consumer’s responsibility to understand what they are ordering from Signature Woods when using our online  ordering system. Signature Woods has provided many photo resources and descriptions to help you during your order. Please read the descriptions carefully. If you are not sure about what your order will look like or what is included with your purchase, please email Signature Woods at info@signaturewoods.co and we would be happy to help placing your order.

Shipping & Lead Times

For more information regarding our current shipping and lead times, see our Shipping & Lead Times page.

Shipping Methods

Orders will be shipped via ground shipping and will take 3-5 business days. Ground shipping will deliver your product to your door.  All orders that have to go Freight will be delivered curbside.  In some cases where the crate is too large to be unloaded using the lift gate on the back of the UPS Trucks, the customer will need to pick the crate up at the local HUB.  It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.

Once orders are received from Signature Woods, especially large orders such as doors which ship freight, must be inspected upon delivery for freight damage. Do not transport your door or order inside your home if it has been damaged in transit. Please do not transport your order inside your home before inspecting it for specification accuracy. If the door or order was manufactured inaccurately in any way (e.g. wrong finish, wrong size, wrong style) do not transport it into your home. We will not be responsible to replace or refund any incorrect order which has been transported away from the original drop off location of the original shipping company.

Please do not schedule the installation for your door until it has arrived. If your door is shipped via freight, the freight company will contact you for a delivery time.

Customer Shipping Address

Please provide a physical address to ship your order to be delivered to.   If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address.  If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address.   There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.

Orders On Hold

Signature Woods policies prohibit orders from being placed on hold.  If you are not going to be available to receive your order you can call us prior to it leaving and provide us with an alternative address to ship it to. You may call once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment.

Order Cancelation

Please note that all orders placed will have until the close of the following business day to be cancelled with no cancellation fee. This must be done over the phone by the person that placed the order (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 25% cancellation fee.

Changes to Orders

All changes that need to be made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All Changes made to an order after the next business day following placing the order will incur a 20% Change Order Fee. Please understand that these custom made products often begin to be manufactured the day following order placement and can result in wasted product when changes are submitted.

Return/Exchange Policies

If you need to exchange or return your order (we do not accept returns on doors, mantels, or altered paneling), you must do so within 30 days of receiving your order.  A 20% exchange fee will apply to any exchange order.  A 20% restocking fee will apply to Returns.  No Returns or Exchanges are accepted after 30 days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to make sure that everything arrived as expected.  Contact Signature Woods to get your Return Authorization Form which must accompany your return.

Damaged Goods

If your purchase arrives damaged, you are required to sign, note that it is damaged, and notify Signature Woods within 5 days of receiving your shipment. If we are not notified within 5 days, we will not be liable for the damage claim.

Product Substitution

In the event that your specific product is no longer available, Signature Woods reserves the right to substitute the part with a comparable product in quality, style and color.

Approval of Custom Orders

Signature Woods makes every effort to assure you receive your custom door as expected. All custom doors will require your approval. Signature Woods will send a photo of the finished door, paneling, or other before shipping. Once the door has been approved and received, no returns will be allowed.

Door Finishes and Wood Texture

Signature Woods specializes in reclaimed lumber design and styles in our doors. Most of our doors are made from reclaimed pine and contain typical reclaimed lumber characteristics including but not limited to nail holes, rough textures, surface cracks, color variations, impressions, ware marks, etc. It is normal to have large knots in the wood that give it character and a rustic look.  Our doors are available in three texture grades (sanded, rustic blend, and smooth).  All textures are sanded and are soft to the touch regardless of the texture grade.  All nail holes are filled from the back side of the door to ensure no pass through light.

Paneling Finishes and Wood Texture

All Signature Woods paneling products are constructed entirely out of reclaimed lumber.  Some paneling color palettes contain more weathering and character than others.  Typical reclaimed lumber characteristics include but are not limited to nail holes, rough textures, surface cracks, color variations, impressions, ware marks, etc. It is also normal to have large knots in the wood that give it character and a rustic look.  All finishes applied to Signature Woods wood paneling are performed in house.

Signature Woods paneling products are designed to be use indoors in a climate controlled environment.  As is common to lumber products, all our paneling products are subject to shrinking and expanding throughout the changes in humidity caused by season changes.  It is common to see our wood paneling shift up to 1/16 inch.

Mantel Finishes and Wood Texture

All Signature Woods reclaimed beam fireplace mantels are constructed entirely out of reclaimed lumber.  Each mantel has a different variation of the following reclaimed characteristics.  Typical reclaimed lumber characteristics including but not limited to nail holes, rough textures, surface cracks, color variations, impressions, ware marks, etc. It is also normal to have large knots in the wood that give it character and a rustic look.

Limited Warranty

All interior doors and hardware are intended for interior use only and are not warrantied against exterior use.

All products come with a limited lifetime warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.

All doors that are finished and/or assembled by Signature Woods come with a 30-day warranty against warping. Warping is defined as doors that are out of alignment of more than 3/8″

Unfinished doors do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp). Incorrect finishing of a door can also cause warping which is why we highly encourage our customers to allow us to finish and ship their door finished.

Not Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.

Changes to Website, Software, and Services

Signature Woods reserves the right to; change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Signature Woods shall not be liable to you for any such change or removal. Signature Woods reserves the right to change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Signature Woods shall not be liable for any such change or removal. Signature Woods reserves the right to change or discontinue any promotional discount vouchers or coupon codes at any time with notice and you confirm that Signature Woods shall not be liable for any such change or removal. Changes in this agreement can be made at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to Third Party Websites

The Website may include links to third party website’s that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright

The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘Signature Woods’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website). ’Signature Woods’ and the Signature Woods Logo are trademarks which belong to ‘Signature Woods’ and they may not be used, copied or reproduced in any way without written consent from ‘Signature Woods.’ For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trademark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know-how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them.

Limitation of Liability

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Signature Woods will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Signature Woods makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Signature Woods for death or personal injury as a result of the negligence of Signature Woods, its products or that of its employees or agents.

Indemnity

You agree to indemnify and hold Signature Woods and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Signature Woods arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severability

In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.

Applicable Law and Dispute

This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Utah whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Utah.

Headings

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Entire Agreement

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. Signature Woods reserves the right to add, delete, or modify any provision this Agreement at any time without notice.

Privacy Policy

The Signature Woods privacy policy tells you how we as a company use your personal information collected on our site. Please read this privacy policy below before using the site, submitting any personal information, or placing an order. By using this site, you are accepting the practices described in our privacy policy. These practices may be changed over time, but any changes will be posted or sent to you via email and changes will only apply to activities and information on a going forward basis. You are encouraged to review the privacy policy below as often as you visit the site to make sure that you understand how and why any personal information you provide will be used.

PLEASE NOTE: that the privacy practices set forth in this privacy policy are for www.signaturewoods.co only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

Signature Woods collects personal identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.  This information is used only to fulfill your specific request or order, unless you give us permission to use it in another some other manner, for example to add you to one of our mailing lists or promotional materials.

Cookie/Tracking Technology

Our site may use cookies and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties such as Google Analytics.

Distribution of Information

Signature Woods may share your information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

We take personal data security very seriously around here and do our best to keep you safe. All emails and newsletters from this site allow you to opt out of further mailings.